Second Handbook of Academic Integrity

With 112 chapters and just about 2,000 pages written by a diverse array of global authors, this is THE definitive resource exploring the various aspects of academic integrity in the contemporary postsecondary environment. I am thrilled to be part of Dr. Sarah Elaine Eaton’s project with my chapter in Part II - Academic Integrity Through Ethical Teaching and Assessment, edited by Dr. Brenda Stoesz. My chapter is entitled Academic Integrity and the Affordances and Limitations of Authentic Assessment.

Available at: https://link.springer.com/referencework/10.1007/978-3-031-54144-5

The thesis of my chapter is far from groundbreaking. More engaging and authentic assessments can neutralize (to some degree) the inclination for students to commit academic integrity violations. The sub-thesis is that better assessments can certainly help, but there are structural limitations that inhibit change. Postsecondary education is an ecosystem under stress, and this stress can inspire and crush pedagogical innovation at the same time, depending on the local institutional context.

Some have written that authenticity has not been well conceived. I believe my body of work contributes to this from two different lenses.

First, the lens of authenticity derived from Patrician Cranton and Ellen Carrusetta - who is our authentic teaching self? The best and most effective assessments have to be authentically aligned to our teaching identity and our educational values.

Second, authenticity is gauged by the degree to which real-world tasks take place in professional contexts and situations. This is an ideal that is often impossible to meet within the limitations of an educational setting, but instructors can often get closer than their current assessments afford.

I am not sure how much more I will have to say on academic integrity and/or authentic assessment. I am fascinated by both, but I’ve been writing on this for almost a decade now, and my research and writing interests are shifting in other directions. Still, based on the work I have done in both assessment and academic integrity, I think my work will remain relevant for the foreseeable future because assessment is slow to change, but the underlying principles provide a sound foundation for assessment design with technology.

Mixed feelings: A preliminary look at student reactions to using ChatGPT for academic purposes in a business course

On November 24, my friend and colleague Rick Robinson and I facilitated a conversation at Mount Royal University’s 2023 SoTL Symposium - Expeditions in SoTL.

Since its public launch in November of 2022, ChatGPT 3 has dominated postsecondary news and discussions. Faculty are split in their reaction; some describe it as a disruptive force and are afraid of how it will impact their assessments, whereas others see it as an opportunity to aid student learning. 

Because ChatGPT is freely available, produces high quality outputs, and will likely remain ahead of detection tools, the best approach may be to adopt the use of AI technology in learning and assessment strategies (Halaweh, 2023; Mollick & Mollick, 2022). In addition, Strzelecki, (2023) points out that students’ perception of adopting new technologies is crucial. In this preliminary study, faculty intentionally encouraged the use of ChatGPT in a business assignment. Part of the assignment asked students to voluntarily reflect on their experience using ChatGPT for business purposes.

This roundtable discussion shared student reactions on using ChatGPT in an academic setting, including anger, excitement, and anxiety. This small set of reflections highlights the need for more research into the student experience of using ChatGPT for academic purposes, the importance of teaching strategic thinking, and the need for specific technology-related learning outcomes in business programs.

As automation augments and transforms the nature of work, using tools like ChatGPT will be an important technical skill in some settings. In all likelihood, working with artificial intelligence will form an important part of students’ professional life, and students need to understand the increasingly technological world in which they live (Perkins et al., 2023). The roundtable discussion encouraged participants to share their assessment approaches and consider how ChatGPT can be integrated in ways that build human capacity for an emerging real-world where use of large language models will be commonplace.

Rick and I transcribed the conversation and are working on a piece for inclusion in the conference proceedings.

Problematizing OER

On October 17, Chad Flinn and I facilitated a great conversation at OE Global in Edmonton.

This session offered series of conversations on the genealogy and disruption of OER using Bacchi’s WPR approach (What is the problem represented to be?). Social intelligence arises from lived experience under conditions of unalterable changefulness (such as the progression of educational technology, the intensification of marketization, and the pandemic) to find new opportunities to exploit cracks and fissures in structurally entrenched forms of power. This conversation engaged participants in a collaborative, multi-level dialogue of the historical and philosophical origins of Open Educational Resources (OER), the disruptors and resisters within the OER movement, and the ways in which OER has (or has not) disrupted the current understanding of educational challenges and solutions.

The OER community of practitioners can, in one respect, be seen as a social-political movement. OER represent a political movement that has emerged under conditions of structural stability and social connectedness, but a common feature of social movements is its oppositional or alternative nature. But for the past two decades, OER advocates have accomplished high profile successes, achieved mainstream legitimacy, and extraordinary growth. OER are no longer a fringe or marginal phenomenon, but in an evolving and more mature phase, what is OER disrupting and opposing?

The first movement in the session problematized the concept of OER by discussing the educational challenges OER is designed to address. Participants were asked to consider and discuss:

How do you perceive the problems OER aims to address in your educational context?

Are there any aspects of the current educational landscape you believe OER overlooks?

The second dialogue explored the genealogy of OER by considering the historical development and philosophical underpinnings of OER. Dialogue questions included:

How have OER's historical and philosophical origins shaped the current understanding?

Are there any critical milestones or thinkers significantly impacting the OER movement?

The third movement considered disruptors within the OER movement. Participants discussed the roles and motivations of disruptors, such as challenging traditional educational models and practices, promoting open access and democratization of knowledge, and encouraging innovation in teaching and learning.

The fourth and final move of the conversation pivoted to examine resistors and forms of resistance, including the protection of intellectual property rights, Traditional Knowledge Labels, copyright concerns, preserving the status quo in educational institutions and systems, and addressing concerns about the quality and sustainability of OER.

Chad and I have drafted an article submitted to IRRODL for review, and we are hopeful the conversation and our reflections will be published soon.

Authentic Assessment for Online Learning - 2nd offering

I am excited to work with the Commonwealth of Learning to offer this MOOC for the second time. The course has reached over 4,500 learners from around the globe who are interested in initiating educational reform through improved assessment practice.

One of the ways I have worked to establish and maintain an instructional presence in this MOOC with over 2,000 learners is through daily announcements derived from discussions in the forums. This question was foundational.

Today’s question of the day is: How different is online assessment from traditional assessment?

There are 2 ways to answer this question – the long way or the short way. Here is the short way.

The answer depends on how we interpret “traditional assessment?” Traditional has become, for some, a bad word – meaning old and outdated. I interpret traditional in this question to mean at the same time (synchronous) and in the same place (location). Proctored exams and in-person presentations are two examples of “traditional” assessments where the students and instructor are in the same place at the same time. Internet-based communications technologies enable teaching and learning to transcend time and space limitations; people don’t need to lug their guts from one place to another for learning to occur.

But, you might rightly ask, what about research papers? Research papers are popular traditional assessments completed asynchronously and at a distance, when the instructor and the student were not in the same place at the same time. This is where it gets messy.  

Here is the long answer:  

Bates (2005) notes, “distance learning can exist without online learning and online learning is not necessarily distance learning (pp. 14-15).” Some distance learning formats still exist that do not employ the use of internet-based communications technologies. Bates (2017) captures the endemic definitional quagmire of online education by saying, “We are trying to describe a very dynamic and fast-changing phenomenon, and the terminology often struggles to keep up with the reality of what’s happening.” This observation took on new poignancy during the COVID-19 pandemic with the rise of phrases such as emergency remote instruction, bichronous, polysynchronous, and hyflex learning models.

Online education may include synchronous “face-to-face” technologies such as Blackboard Collaborate Ultra, Zoom, or Google Meet, asynchronous or multi-synchronous platforms such as the learning management system (LMS) and Google Docs, and/or participatory flow technologies such as Twitter, Facebook, and Padlet. The use of online education in this course denotes learning experiences where students and faculty use “a personal computer or other mobile device connected to the Worldwide Web using either a cable or wireless protocol,” and where faculty and students possess “the ability to make use of text-based, audio, and audio-visual communications that afford instructors the opportunity to create multifaceted and multidimensional instructional delivery systems” (Conrad & Openo, 2018, p. 8).

Because of these sophisticated instructional models, online assessments have an additional burden to be:

  • Intentional – Assessment is a major teaching and learning activity. How do online assessments provide evidence of learning outcomes?

  • Relevant – Online learners need to remain motivated and focused, and online assessments need to focus students' attention on the learning.

  • Creative – There are a plethora of tools available, and encouraging students to use these various tools can increase engagement.

Now, shouldn’t all assessments be intentional, relevant, and invite creativity? Yes. Because of the learning management system, aren’t all instructors teaching online to some extent now? Yes. So how different is online? Beyond the use of internet-based communications technologies, it's hard to say what’s unique about online assessment and what is just good teaching practice. But when online, instructors must pay closer attention to the affordances of technology and its limitations.   

Labour Market Skills Gap SE Alberta

Some years ago, I read Barbara Ehrenreich’s Nickel & Dimed: On Not Getting By in America. One of Ehrenreich’s major arguments is that there is no such thing as unskilled labour. Whether it is digging a trench or memorizing hundreds of produce codes, every job requires technical skill. My dissertation is ultimately about how increasing expenditures on educational technology over the last 30 years have transformed the professoriate. Displacing full-time faculty and replacing them with part-time faculty has been a cost containment strategy where technology has pushed out human labour. Whether part-time or full-time, however, all faculty must now possess an even more sophisticated skillset to teach with a proliferation of technological tools and teaching processes.

This report, which sought to understand technical skills, is a Herculean endeavor. It was great to lead a wonderfully talented group of individuals to explore the unique (and not-so-unique) challenges we face as a community.

Global Trends

Over the past 50 years, the share of jobs requiring at least some college education has increased dramatically, and the fastest-growing sectors of the economy are projected to be those jobs requiring new skills driven by advances in technology (Carnevale, 2016). Shifts in technology render some jobs obsolete at the same time these advances create new jobs (Latchem, 2017). This transformation in work includes a shift from high-risk, low-mobility occupations to career pathways in rapid-growth occupations in the clean economy (Sonmez, et al., 2022). Even though technology will eliminate some jobs and create entirely new occupations, the need for talented human beings with truly human skills remains.

Frey and Osborne (2017) identified three sets of tasks that cannot be easily automated, including:

  • Unstructured and complex tasks;

  • Tasks requiring creative intelligence;

  • Tasks related to social intelligence, such as understanding people’s reactions in social contexts or assisting and caring for others.

Strategy, creativity, and compassion will remain important skills no matter how technology advances and transforms the nature of work. Still, the impact of technology on existing and emerging occupations, coupled with the enduring need for human skills, suggests that the region needs a new model of skills and skills acquisition that enables learners to understand the highly technological world around them while nurturing the uniquely human capacities for creativity and flexibility (Aoun, 2017).

National Trends

In Canada, 42% of existing jobs, primarily in manufacturing, agriculture, and the service sector, are either highly automatable or will face substantial change in the coming years (Organization for Economic Cooperation and Development, 2018). In addition to advances in technology, significant shifts in energy markets will also give rise to new careers and make others obsolete (Sonmez, et al., 2022). It is expected that 40 percent of all new jobs will be in the skilled trades and technology (Little, 2017), indicating a pressing need to develop a better understanding of the new technical skills demanded by a more sophisticated job market.

Academic Integrity and the Affordances and Limitations of Authentic Assessment

https://link.springer.com/referenceworkentry/10.1007/978-981-287-079-7_90-1

I am very proud of the following publication.

Openo, J. (2023). Academic Integrity and the Affordances and Limitations of Authentic Assessment. In: Eaton, S.E. (eds) Handbook of Academic Integrity. Springer, Singapore. https://doi.org/10.1007/978-981-287-079-7_90-1

ABSTRACT

Academic integrity presents a perennial and long-standing challenge to postsecondary education. Outsourcing academic activity through contract cheating undermines academic credentials and potentially puts people at risk through extended professional incompetence. Postsecondary institutions must take the threat of academic dishonesty seriously, but to do so, faculty are often presented with the stark choice of playing a game of cops and robbers by increasing surveillance in the form of online proctoring. The rise of contract cheating, outsourcing of student work, and dissatisfaction with online proctoring have heightened focus on the teaching and learning environment and how changing the nature of student assessments can change student behavior. This chapter explores the concept of authentic assessments and argues that authentic assessments can play an important role in creating an academic culture of integrity. It provides guidance for thinking about why authentic assessments are needed now more than ever, along with providing practical steps for developing more authentic assessments. The chapter concludes by discussing some of the limitations that must also be considered when developing more complex, and potentially more time-consuming, alternative assessments, including the quest for scale and the increased use of part-time faculty.

In Praise of the Imperfect Assessment

This is the first year since 2008 that I haven’t taught a class in winter, and I miss it. When I became dean of the School of Health & Community Services in July 2022, I quickly realized I would need to give up teaching, which is too bad, because teaching is what got me excited about the mysterious dynamics of teaching and learning with technology, why I enjoyed being a director of a teaching and learning centre for 8 years, why I pursued my doctoral degree, and ultimately why I am a dean.

It’s also why I was thrilled to be invited to be the keynote speaker at the Manitoba Academic Integrity Network at Brandon University in May 2023. I had the opportunity to share some thoughts and facilitate a conversation with a group of educators struggling to deal with a rapidly changing environment.  

For about 8 years, I taught Leadership and Management Principles at MacEwan University’s School of Business and then 5 years as part of the University of Alberta’s Graduate School of Library and Information Science.  The most popular reading in every offering of the course has been In Praise of the Imperfect Leader. It strikes a chord with students who often don’t think they have what it takes to be a leader.

As the authors write:  

We’ve come to expect a lot of our leaders, but no single person can possibly live up to those standards. It’s time to end the myth of the complete leader: the flawless person at the top who’s got it all figured out. In fact, the sooner leaders stop trying to be all things to all people, the better off their organizations will be. No one person could possibly stay on top of everything.  

For many of the students I have taught, this frees them to think about leadership differently, to think about themselves differently, and to embrace shared and distributed leadership models.  Being hopelessly incomplete takes the pressure off.  

And I think this pressure for perfection exists for assessments, as well. To paraphrase:  

We have come to expect a lot from our assessments, but no single assessment can live up to our highest pedagogical standards. It’s time to end the myth of the perfect assessment that can fix all problems – the holy grail of assessments that can achieve technical and essential student learning outcomes in meaningful and engaging ways at the same time they prevent academic integrity in a world with increasingly powerful technological tools.  

Then, when I was reading Justin Reich’s Failure to Disrupt, this sentence jumped out at me.

“All assessments are imperfectly designed.”

All assessments are imperfectly designed. Your assessments may be pretty good; they are all probably above average. But they are all imperfect, and they always will be. Breathe a sigh of relief and embrace this imperfection (especially you perfectionists). But because all assessments are imperfectly designed, it is important for us to come to understand their flaws. How are they imperfect, where are they imperfect, and why are they imperfect? Then and only then can we identify ways to improve them. That’s what this workshop was all about.

ACIFA's position on academic integrity

When my friend Rick and I decided to explore the experience of faculty who reported academic integrity violations, we knew it was a great and under-reported research topic. But we had no idea who would actually read it! For that reason, it was great to see our work prominently featured in ACIFA’s Position on Academic Integrity.

ACIFA brings attention to some of the main points of the work:

  • Reporting academic integrity violations involves a range of difficult emotions, including resentment, frustration, anxiety, fear, and some hurt feelings.

  • Students may harass faculty through email, in their offices or classrooms, and that it may disrupt relationships.

  • Even through these difficult experiences, however, many faculty still feel it is worth the time, effort, and agony because it defends honest students, protects the profession, and the reputation of their academic programs (and many times, their personal reputation, as well).

  • Reporting academic integrity violations should be done cautiously, with care and humanity.

ACIFA includes a number of recommendations that should provide opportunities for necessary discussions regarding academic integrity policy and practice in Canadian postsecondary institutions.

Artificial Intelligence & Academic Integrity: A Chrolological Bibliography

Because of my work exploring the intersection of authentic assessment and academic integrity, I am interested in the recent chatter on ChatGPT. What does it change, exactly? How can/should educators respond? What learning new learning opportunities does it present? This is a short selection of pieces from the explosion of articles that have come out about how the development of artificial intelligence will transform postsecondary assessment practice.

Mollick, E. R., & Mollick, L. (2022). New modes of learning enabled by AI chatbots. Three methods and assignments. SSRN. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4300783

AI is a cheap way to provide students with many examples, some of which may be inaccurate, or need further explanation, or may simply be made up. For students with foundational knowledge of a topic, you can use AI to help them test their understanding, and explicitly push them to name and explain inaccuracies, gaps, and missing aspects of a topic. The AI can provide an unending series of examples of concepts and applications of those concepts and you can push students to: compare examples across different contexts, explain the core of a concept, and point out inconsistencies and missing information in the way the AI applies concepts to new situations.

Eaton, S. E., & Anselmo, L. (2023, January). Teaching and learning with artificial intelligence apps. Taylor Institute for Teaching and Learning. https://taylorinstitute.ucalgary.ca/teaching-with-AI-apps

Six thoughts on artificial intelligence and academic integrity (Eaton, 2022): 

  1. Using artificial intelligence for school work does not automatically equate to misconduct. 

  2. Artificial intelligence can be used ethically for teaching, learning, and assessment. 

  3. Trying to ban the use of artificial intelligence in school is not only futile, it is irresponsible. 

  4. Human imagination and creativity are not threatened by artificial intelligence. 

  5. Assessments must fit for purpose and should align with learning outcomes. 

  6. Artificial intelligence is not going anywhere. We must learn to work with new technology, not against it. 

Schmidt, H. (2023, January 22). ChatGPT, popular AI programs under watch at Waterloo region universities. Global News. https://kitchener.ctvnews.ca/chatgpt-popular-ai-programs-under-watch-at-waterloo-region-universities-1.6241471

"When I have essays or something, if I need to clarify the instructions, I’ll put the instructions into ChatGPT and then it’ll just give it to me in an easier way,"

Parsons, J. (January 30, 2023). Post-secondary sector must embrace AI technology in education. University of Waterloo. https://uwaterloo.ca/news/post-secondary-sector-must-embrace-emerging-ai-technology

“The first thing you have to say is it’s super disruptive,” says Dr. Marcel O’Gorman, a professor in the Department of English at the University of Waterloo and the founding director of the Critical Media Lab. “The question is, what is it disrupting? Sure, some of the discussion has to be about impacts in education, but I think that might be missing the mark.” (para 3)

There are always straightforward ways to adapt assessments to foster a culture of academic integrity and engagement. One easy way is to have students complete coursework that involves the creation and evaluation of knowledge, rather than more rudimentary assessment of memorization or simple understanding. (para 9)

Rigolino, R. E. (2023, January 31). With ChatGPT, we’re all editors now. Insider Higher Ed. https://www.insidehighered.com/views/2023/01/31/chatgpt-we-must-teach-students-be-editors-opinion

there’s an existential difference between spell-check and AI-generated writing. While computer programs can be leveraged to reduce the drudgery of proofreading for spelling, grammar and citation errors, these programs aren’t like ChatGPT, which produces coherent texts that students can hand in, with no revision, for a passing grade (at least some of the time). The text is being generated on behalf of the student and is being substituted for the student’s self-generated text. This use of AI is inherently dishonest. (para 9)

Kelly, S. M. (2023, February 1). ChatGPT creator rolls out ‘imperfect’ tool to help teachers spot potential cheating. CNN. ChatGPT creator rolls out 'imperfect' AI detection tool to help teachers spot potential cheating - CNN (ampproject.org)

"We really don't recommend taking this tool in isolation because we know that it can be wrong and will be wrong at times -- much like using AI for any kind of assessment purposes," Ahmad said. "We are emphasizing how important it is to keep a human in the loop ... and that it's just one data point among many others."

Ahmad notes that some teachers have referenced past examples of student work and writing style to gauge whether it was written by the student. While the new tool might provide another reference point, Ahmad said "teachers need to be really careful in how they include it in academic dishonesty decisions."

McMurtrie, B. (2023, February 2). Rethinking research papers, and other responses to ChatGPT. Teaching: The Chronicle of Higher Education. https://www.chronicle.com/newsletter/teaching/2023-02-02

Maier tried out an approach called the I-Search Paper, in which the subject becomes the process of searching for information, what the student learned, and what questions arose from that.

“It really is like a dissertation proposal,” he says, “on a much more informal level”: This is what I learned. This is a question that stemmed from that. This is why I think it’s really important and interesting. These are the kinds of sources I plan to use to find answers.

Most important, says Maier, students must explain how their research changed their thinking. While ChatGPT could be used as a research tool, the final product would be an original work.

Griffith, T. L. (2023, February 14). Why using AI tools like ChatGPT in my MBA innovation course is expected and not cheating. The Conversation.

https://theconversation.com/why-using-ai-tools-like-chatgpt-in-my-mba-innovation-course-is-expected-and-not-cheating-198957

In my course, the notion of “individual work” must change.

I’ll be adjusting the assignments and requiring an appendix describing the toolkit and practices students use. Using AI is not cheating in my course, but misrepresenting your sources is.

The AI will get better, and there will be more of them. Guidelines in work and education need to keep pace and be thoughtfully aligned to how knowledge is constructed in different fields.

Nagel, D. (2023, February 16). K16, GPTZero partner on AI writing detection tool. Campus Technology. https://campustechnology.com/articles/2023/02/16/k16-gptzero-partner-on-ai-writing-detection-tool.aspx

"This technology eliminates the manual process of faculty spot-checking student submissions one by one for potential AI-generated content. It also provides academic leaders with a complete and holistic picture of just how much student-submitted content across their institution is potentially AI-generated."

The academic integrity technological arms race is on. Students will pay for a subscription to ChatGPT (which will continue to get better at evading detection), and academic institution will use taxpayer dollars and student-tuition to subscribe to services to detect the AI-generated work. The cycle will likely ratchet up and become both more sophisticated and likely more expensive for institutions and students.

Benson, A. (2023, February 25). AI programs like ChatGPT could change Saskatchewan education, experts say. Global News. https://globalnews.ca/news/9511957/sask-education-chatgpt-ai/

some academic leaders are already turning to the program for help.

“Personally, I’ve been using it for just about everything,” University of Regina technology professor Alec Couros said. “Emails, discussions with students and developing lessons.”

McMurtrie, B. (16, March 2023). What you need to know about ChatGPT. Chronicle of Higher Education Teaching Newsletter. https://www.chronicle.com/newsletter/teaching/2023-03-16

  • Communicate with students

  • Be cautious about detection tools

  • There are better ways to bolster academic integrity (tapping into what is already known about good pedagogy can help, including designing assessments that seem valuable to students).

  • These tools can be an educational aid

  • Digital literacy is more important than ever

  • Start a conversation!

Milian, R. P., & Janzen, R. (2023, March 29). How are Canadian postsecondary students using ChatGPT? Academica Forum. https://forum.academica.ca/forum/canadian-students-and-chatgpt-a-new-learning-tool

Overall, these results suggest that as of February 2023, there were high levels of awareness of ChatGPT among Canadian postsecondary students, but relatively low rates of problematic use as it pertains to blatant cheating….Documented use of ChatGPT as a learning aid potentially reflects a need for additional learning supports, and an opportunity for institutions to intentionally employ AI technologies for these purposes. Technologies like ChatGPT can provide an invaluable resource for students who need technical terms explained in plain language or wish to have assignment questions reworded, for example.

Yang, H. (2023, April 12). How I use GhatGPT responsibly in my teaching. Nature. https://www.nature.com/articles/d41586-023-01026-9

In previous years, I’ve assigned a literature review to my students. This year, to avoid plagiarism and encourage creativity, I asked students to work in small groups to collect air-quality data on campus. However, the students will still use statistical methods to analyse the data themselves and write individual essays.

Of course, many students are not familiar with creating projects. Some struggled to come up with a suitable method to assess carbon dioxide emissions — so I suggested that they use ChatGPT to help them to design their projects. The model can outline several steps: from identifying a location to choosing a CO2 monitoring device, setting up the equipment, collecting and analysing data and presenting and disseminating the results.

The students did all of the work when it came to scientific analysis and writing their essays — but they also learnt how LLMs can generate scientific ideas and help to plan generic experiments.

Prentice, A-E. (2023, April 26). ChatGPT not the cheating wingman you need, Manitoba colleges, universities warn. Global News. https://globalnews.ca/news/9653932/chatgpt-cheating-manitoba-colleges-universities/

Foltynek, T., Bjelobaba, S., Glendinning, I., Khan, Z. R., Santos, R., Pavletic, P., & Kravjar, J. (2023). ENAI recommendations on the ethical use of artificial intelligence in education. International Journal for Educational Integrity, 19(12). https://edintegrity.biomedcentral.com/articles/10.1007/s40979-023-00133-4

Day, T. (2023). A preliminary investigation of fake peer-reviewed citations and references generated by ChatGPT. The Professional Geographer. https://www.tandfonline.com/doi/full/10.1080/00330124.2023.2190373

The discovery of fake sources also calls into question the veracity of statements made in ChatGPT answers to questions. The chatbot will likely improve, but initial enthusiasm should be tempered with a more nuanced and cautious approach to the application of AI chatbot technology to teaching and research. It is unlikely the technology will disappear because of the teething problems identified here and there are still many potential applications of AI chat-bots in postsecondary education (Conclusion, p. 3)

Janzen, R. (2023, May 17). Canadian PSE and the machine: Faculty, staff, and leaders share their thoughts on AI. Academica Forum. https://forum.academica.ca/forum/canadian-postsecondary-professionals-share-their-perspective-on-ai

The Three Dimensions of Leadership

I taught leadership for about 15 years, and I had a moment about four years ago when I realized I was teaching something I couldn’t define. This is actually a running joke in leadership studies, so let’s get it over with.

As far back as 1959, Warren Bennis said of leadership, that “of all the hazy and confounding areas in social psychology, leadership theory undoubtedly contends for top nomination.” Since then, things have probably gotten worse, since there is now servant leadership, complexity leadership, shared leadership, emergent leadership, mindful leadership, Indigenous leadership etc. For any number of reasons, some of these theories are quite hazy, indeed. Some, like shared leadership, need further research. Others, like Indigenous approaches to leadership, are finally being recognized and brought into formal study.  

Another example: “leadership is one of the most observed and least understood phenomena on earth.”  

This has gone on so often that by 1991, Joseph Rost chided leadership studies authors for making a couple of ritualistic comments in the course of their articles about the definition of leadership.  The first statement goes like this: Many scholars have studied leaders and leadership over the years, but there is still no clear idea of what leadership is or who leaders are.”

I don’t think that’s true. I don’t think I could give a definition of leadership that someone couldn’t pick apart, but whatever definition of leadership we use, there are generally three main dimensions.

  • Leadership is personal

  • Leadership is relational

  • Leadership is directional

Leadership is personal

The first dimension is that leadership is personal. The American poet and activist Muriel Ruykeser once said, the world is made up of stories, not atoms.

Bennis and Thomas (2011) suggest that personal meaning for leaders often arises from a crucible, "a transformative experience through which an individual comes to a new or altered sense of identity" (p. 101). Such experiences can include a violent, life-threatening event, the experience of prejudice, or a period of deep self-doubt. These crucible experiences build what Bennis and Thomas call 'adaptive capacity,' or "an almost magical ability to transcend adversity, with all its attendant stresses, and to emerge stronger than before" (p. 112). 

As Callahan and Martin write, we each must understand that one thing that holds the secret of our life. Each of us lives with our own story – a narrative that defines who we are and contributes to leadership effectiveness.  How well a leader knows and is defined by their story – whether it is an illness, a near-death experience, the experience of prejudice – these crucibles have a non-spurious relationship to leadership effectiveness, meaning if you know and are leading your story, you have a far greater chance of being a successful leader, no matter what you are doing.

One of my favourite leadership articles is Beware the Busy Manager. In their observation, they found that only 10% of managers are adept at using their time and energy. And one of the important differences is that purposeful managers work from the inside out. Purposeful managers decide first what they must achieve and then work to manage the external environment. A sense of personal volition characterizes the purposeful manager – the refusal to let other people or organizational constraints set the agenda.  

Purposeful managers are also skilled at finding ways to reduce stress and refuel. They commonly draw on a "personal well" - a defined source for positive energy. Some work out at the gym or get involved in sports. Others share their fears, frustrations, and thoughts about work with a partner, friend, or colleague. Still others refuel their inner reserves through hobbies like gardening.

Some of the worthwhile questions at this point are, what’s your leadership story. Why should anyone be led by you? Why do want to lead? Who do you want to lead? What difference do you want to make in people’s lives? In your community? What are you being called to do?

I think these are essential questions, and sometimes, we are facing struggles and difficulties at work because we have lost contact with our soul. If we can clarify our story and remember why we’re doing what we’re doing, perhaps everything will become more focused. So the most important relationship is that relationship with self.

 Leadership is Relational

Once we get that relationship right, then perhaps we can lead and manage the rest of our relationships in our lives. Leadership is relational. At its most basic level, we have the relationships inside our teams and outside our teams. Effective leaders are intentional and deliberate about the internal culture they are creating with their teams, and they cultivate transformative relationships with partners.

We now know the importance of networks. As smart as you are, if you can build a strong network, it will make you better. And sometimes, you will have to advocate to change the world. Some ways of conceiving the relational nature of leadership include:

Tikkun: Tikkun is the the Jewish notion of helping God to repair God's universe (Grigg, 2008, p.60). Including the concept of Tikkun (and any religious reference) may be automatically controversial for any number of reasons, but this religious concept of repairing a damaged world holds an important part of leadership as healing; leadership as connection to both the human community and the community of life.

Erich Fromm suggests in the Art of Loving that "to be concentrated in relation to others means primarily to be able to listen" (p. 105).  This practice of listening is a practice of love, and listening includes listening to Self. Fromm suggests, "the main condition for the achievement of love is the overcoming of one's narcissism" (p. 109), which requires the ability to see the difference between "my picture of a person and his behavior, as it is narcissistically distorted, and the person's reality as it exists regardless of my interests, needs, and fears (pp. 111-112).

Compassion, in facilitative leadership, is a temporary suspension of judgment so that we come to truly understand them and honor them.

Honor: "Honor is the right way for us to treat others (Callahan & Martin, 2007, p. 53). Honor  is to show respect for ourselves and our ideals, and to act within the confines of our ideals. Leaders characterized by the principle of honor are aware of and unthreatened by their own weaknesses. They are also unimpressed by their strengths and their talents. They see every interpersonal interaction as an opportunity to grow, and, more importantly, for others to grow as well. The desire to honor others is one of the points on their personal compass (Callahan & Martin, 2007, p. 54) 

To be constrained by one's ideals is an important consideration. There may be times when intimidation or humiliation might be efficacious tactics for a leader to achieve their vision or goals, but engaging in these tactics would invite dishonor upon them. To be unthreatened by our own weaknesses is also to embrace the forgotten virtue of humility.   

Humility: To be unimpressed with one strengths and talents displays humility, one of the cornerstones of Jim Collins' conception of the Level 5 Leader. Level 5 leaders represent, in Collins' model (2011), the pinnacle of leadership, and Level 5 leaders routinely credit others, external factors, and good luck for their companies' success. But when results are poor, they blame themselves. They also act quietly, calmly, and determinedly - relying on inspired standards, not inspiring charisma, to motivate (p. 118).  

Collins goes on to describe the interviews with the transformative executives that led to the construction of the Level 5 leader. And what he observed was that  

throughout our interviews with such executives, we were struck by the way that they talked about themselves - or rather, didn't talk about themselves. They go on and on about the company and contributions of other executives, but they would instinctively deflect discussion about their own role. When pressed to talk about themselves, they'd say things like, 'I hope I'm not sounding like a big shot,' or 'I don't think I can take much credit for what happened. We were blessed with marvelous people.' One Level 5 leader even asserted, 'There are a lot of people in this company who could do my job better than I do'” (Collins, 2011, p. 126).  

And true humility is NOT to just say it, but sincerely mean it, and be grateful for the opportunity to lead. 

Nowhere is this relationality captured more clearly than in Siemens, Dawson, and Eshleman’s article on complexity leadership.  Siemens and Downes invented the concept of connectivism, and we see here the connections between people, networks, processes, and tools. These concepts of exchange, self-organization, feedback and economic impact are deeply relational. If you introduce a new tool, what new processes need to be built, and how will this impact people’s identity.

In the relational lens, some of the reflection questions to use to focus on the what is your most important relationship at work or at school? What is your most problematic relationship with your work? Is it with a process? A person? A tool? Who do you most need to forgive? What leadership education do you need to do?

Leadership is directional

Finally, leadership is directional. Leadership implies direction. How do we adapt our organizations to the dynamic changes taking place (a reactive position), and how do we sculpt and shape the world through persuasion, advocacy, and recognition of how the trends can be utilized to help us achieve our mission (a proactive position)? The directionality of leadership  

Change, or adaptation, adaptive positioning, is extremely hard because there are many trends happening all at once. Each of these many political, economic, social, and technological changes impact our programs and the conduct of our business in some form or fashion.

This unalterable changefulness and irredeemable instability can alter patterns of dominance, and these external pressures are likely to create fissures and cracks that can be exploited through bargaining, negotiation, and jockeying for position. Within any postsecondary institution, power is structurally entrenched and unequally distributed. Executives hold greater influence over organizational vision, resource allocation, and advocacy with policymakers. But most postsecondary institutions also have managers with their vision of the future, along with faculty associations and other unionized employees that can and do exercise influence.

Slowly shifting patterns of dominance, such as Indigenization and the call for greater equity, diversity and inclusion (EDI) in postsecondary education after tumultuous racial events in the United States and Canada stand in contrast to totalizing views of power. There are occasions when we lead the culture.  

Some of the important questions to ask at this point are:

What trend do you think holds the most promise for your function, your department the college?
What internal/external advocacy needs to be done?
What leadership education needs to be done? How does this align with your leader’s goals?
What trend provides you more than few midnight anxieties about the future?What skills and equipment do the people who are going to be part of your expedition need?